Shipping Policy


Order Processing

All orders are processed within 1 to 2 business days, excluding weekends and holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

During peak periods or product launches, processing times may be slightly longer.

Shipping Locations

We currently ship to customers in:

  • United States

  • Canada

  • United Kingdom

  • European Union countries

Shipping to additional regions may be available depending on the destination and shipping carrier.

Shipping Times

Estimated delivery times after shipment:

  • United States: 5 to 7 business days

  • Canada: 6 to 9 business days

  • United Kingdom: 5 to 7 business days

  • Europe: 5 to 8 business days

  • Other international destinations: 7 to 14 business days

Shipping times may vary depending on carrier delays, customs processing, or local conditions.


Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected.

Promotional offers such as free shipping may apply for certain regions or order values.


Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24 hours to update after the shipment is dispatched.


Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.


Shipping Delays

While we aim to meet all delivery estimates, shipping delays can occur due to factors outside our control, including:

  • Carrier delays

  • Weather conditions

  • Customs clearance

  • High seasonal demand


Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact our support team within 5 days of delivery so we can assist with a resolution.


Contact

For shipping-related questions, please contact us at:

hi@therience.com

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