We offer a 30-day risk-free guarantee. If you're not satisfied, customers in the USA, Canada, and EU can return the product using our free return label for a full refund.
Unfortunately, customers from other regions will be responsible for the international shipping costs associated with their return.
How long does shipping take?
We offer free shipping to the USA, Canada, and EU. Delivery times typically range between 7-12 business days depending on your location.
What should I do if there is a problem with my order?
If there is any issue with your order, simply email us at hi@therience.com and our support team will assist you within 24 business hours.
Where is my order?
Once your order ships, you will receive a tracking number by email. If you haven’t received it within a few days, please contact us and we’ll be happy to help.
Can I change or cancel my order?
If your order has not yet shipped, we may be able to modify or cancel it. Please contact us as soon as possible so we can assist you.
